can not connect masso with wifi

gvmdcg

gvmdcg
I am getting this message error message on my computer that "No response for MASSO" (see photo) when I try to upload a fill to my masso. I have tried fixed IP address and still get the same error. I have also tried Make my Masso network. no response for masso. I am not sure what is going on.
 

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masso-support

MASSO Support
Staff member
do you have any kind of port blocking or anti virus software on the system because it might be blocking the communication.



What's the controllers serial number and software version running on the unit?
 

tayloredtech

TayloredTech
Quote from gvmdcg on April 29, 2019, 10:00 pm

I am getting this message error message on my computer that "No response for MASSO" (see photo) when I try to upload a fill to my masso. I have tried fixed IP address and still get the same error. I have also tried Make my Masso network. no response for masso. I am not sure what is going on.

I have found that though it may say connected sometimes it drops the connection and won't report so a few things to check first,
Not sure how much you know about IP stuff so skim this is you know all this already.

If you have an IP scanner app for your phone like "Fing" you can check if the Masso is connected to your network very easily, just download it and it should auto scan and show you all the devices on the network.
Masso doesn't come up with the name Masso and off the top of my head I can't remember what vendor it comes up as but just check to see if that IP address is showing up. If it is and you want to confirm it is the Masso, power off the Masso and rescan to see if it drops off.
Also, make sure the static address is out of your routers DHCP zone, if you have no idea what that is just try something random like ... 1.233
If no dice still it's more than likely either windows defender or a virus protection blocking the port the Masso is trying to communicate on over Wi-Fi. Simple to test, just open the virus protection and temporarily disable it. Close the Masso link and open again to see if it picks it up.
Lastly, the Wi-Fi chip is for 2.gGhz only, even if your router might be putting out both it could be getting confused and not keeping connection. It is usually possible in the router settings to change the name of each Wi-Fi range. I did this on mine so the 2.4Ghz SSID was MASSO and the 5Ghz was my normal house Wi-Fi.
Goodluck!
 

gvmdcg

gvmdcg
I down load the app. the app is not seeing the Masso, there is no changes to the device list with the masso on or off. the wifi is blue on Masso and I am assuming it is putting out a signal. I also gain access to the wifi network device and it is also not listed there as well.
 

gvmdcg

gvmdcg
I realized my wifi router is putting out address 10.0.0.108. I made the change and I can now see the Masso on my router and the App. I made sure Masso Link had the same address. I clicked the connect button and still see connection loss and I get the same message as in the first photo I sent you.
 

tayloredtech

TayloredTech
Quote from gvmdcg on April 30, 2019, 5:47 pm

I realized my wifi router is putting out address 10.0.0.108. I made the change and I can now see the Masso on my router and the App. I made sure Masso Link had the same address. I clicked the connect button and still see connection loss and I get the same message as in the first photo I sent you.

Can you see the PC you're using via the Fing app? is the that 0.108 address you mention? So in Fing the Masso is now showing up as the address you put in and on the PC you type in the exact same address, now the gateway address is what? on older telstra modems the gateway can be 10.0.0.138 or 10.0.0.1 so if you have something different in there.
 

hwansey

Hwansey
I am having great trouble in getting the wifi to connect and I have added to this thread because my problem is similar to this one.

My machine is up at my shed with no internet access, but with an older NETGEAR router.

A check with Fing shows the masso, and my computer connnected.

The Masso Link is v1.6. There is no connection between Masso Link and the Masso controller. Trying disconnect and connect a few times does not establish a connection.

Any suggestions?
 

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masso-support

MASSO Support
Staff member
Hi Hwansey

Not sure what is going on there with the connection. Masso has connected and received a DHCP address.
Are you able to ping between the PC and Masso?

Have you tried setting up the "My Masso Network" and if so did it work? You require your PC to have a WiFi card for that to work.
If that works there may be a firewall or similar in the router that needs to be turned off.

Cheers Peter
 

breezy

Arie
Staff member
Hwansey,

You are showing a connection, Generic 192.168.0.3 on your Netgear, which is the IP address showing on the MASSO.

So turn off your PC firewall and see if you can connect with Masso Link. If you get a connection, you need to allow Masso link in your firewall.

Regards,

Arie.
 
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