Data1 File Corrupt Error

[skibbe]

I am getting a Data1 File Corrupt error when trying to boot the Masso.

I have reformatted the usb drive to Fat32, loaded the two files, and plugged it into the Masso.

It goes through the download cycle just fine, reaching 100%.

I then power cycle the Masso and after 30 seconds or so of trying to load the Data file, it errors out and says the data file is corrupt.

I've tried reformatting the usb drive, tried copying the files from different computers. What is the next thing to try?

 

[breezy]

Try power cycling MASSO without the usb connected or just delete the firmware update files from the usb after the update has completed.

I had a similar problem that MASSO kept reloading the updates after the power cycle and the cause was that MASSO renames the extension of the update file so that it ignores them in future startups. But the rename was failing without any warnings, hence the repeated reloads.

Hope this helps.

Regards,

Arie.

 

[skibbe]

Thanks for the idea, but it didn't seem to work for me. Without the USB, it gives a different error that the USB with data1.htg file should be installed.

So I don't think it is looping and reinstalling firmware. It just isn't successfully loading whatever the Data1.htg file is.

 

[breezy]

OK, it sounds like the firmware upload is not completing before you power cycle.

It uses both files in the update. The progress bar moves to 100% and then a message is displayed to power cycle the unit. At that point neither file is required anymore.

Do you have an older update that worked, try uploading that. If that works then contact Masso Support for them to send another copy because of file corruption.

Regards,

Arie.

 

[masso-support]

hello @skibbe we have seen this issue generally related to USB drives, the best would be to email us and setup time for skype chat and then we can take you through the steps.

Also, please try a different USB pen drive as it might work, please make sure not to use unbranded USB drives as they are known to cause issues.