I need help. I have a G3 and cannot get the firmware to load. The controller acts like there is nothing on the thumbdrive. I have followed the instructions to the letter but nothing works. Formatted the thumb drive in FAT 32 with 16 kilobytes alocation unit size. The thumbdrive is named Masso and I create a folder on it named Masso as well. Then I copy and paste the supplied fireware from Masso Support to the Masso folder on the thumbdrive and safely eject it from my Windows 10 machine. What am I doing wrong. Have also tried this with 3 different thum drives on 2 different computers. One is windows 10 and the other is windows 7. I now own a $900 brick if I cant get this to work.
Loading Firmware
- Thread starter luke-h
- Start date
segoman-designs
SegoMan DeSigns
Are you hitting F1 as soon as you turn on the power to the unit? The G2 is turn on only vs the G3 that requires the F1 to be hit multiple times until the prompt loads. If yes on these is the MASSO spelled with all caps?
segoman-designs
SegoMan DeSigns
Welcome to the IDTenT club (ID10T)
Edit if your plasma stay away from V3.46 update:
MASSO Community Forums
www.masso.com.au
MrWinterbottom
Member
Had a similar issue while upgrading to v5 today.
Followed the docs, Masso ignored the F1 key.
Only after disconnecting wireless keyboard and(!) touchscreen, just reducing it to a wired keyboard, did the job. After many tries finally the load screen appeared.
Followed the docs, Masso ignored the F1 key.
Only after disconnecting wireless keyboard and(!) touchscreen, just reducing it to a wired keyboard, did the job. After many tries finally the load screen appeared.
breezy
Moderator
Are you using a MASSO Touch or a G3 with an external touch screen?
Following in the documentation should still apply.
CAUTION: Keep pressing the keyboard F1 key or keep tapping the MASSO Touch screen on power-up and do not wait for the screen to show any messages.
MrWinterbottom
Member
Starting point is a v4.01 G3 mill, with Cocar TSM15 (VGA) including touch functionality via USB.
To avoid a potential misunderstanding, I had to unplug all USB connections except the USB stick with the new firmware.
~35 reboots and all variations of F1/tapping long and short, in a sequence and in parallel were necessary until unplugging led to success.
I can't look inside the programming of Masso, but have the feeling, that USB discovery takes some time and the more devices, the longer.
Too long could be an indicator to miss key strokes (wireless USB) and touch (also USB) -> USB timing issue. Devices (touch, wireless keyboard/mouse combination and one of my USB sticks) work after booting. Masso accepts not all USB sticks (see above).
If this indication leads to progress in this issue, I recommend thinking about showing the F1 screen for 2 seconds AFTER all USB devices are properly accepted and running to avoid timing hick-ups. Or even better: add a "firmware upgrade" functionality in F1 screen, test the file, set a flag to load firmware upon next reboot and install, automatically remove the firmware and we´re done.
To avoid a potential misunderstanding, I had to unplug all USB connections except the USB stick with the new firmware.
~35 reboots and all variations of F1/tapping long and short, in a sequence and in parallel were necessary until unplugging led to success.
I can't look inside the programming of Masso, but have the feeling, that USB discovery takes some time and the more devices, the longer.
Too long could be an indicator to miss key strokes (wireless USB) and touch (also USB) -> USB timing issue. Devices (touch, wireless keyboard/mouse combination and one of my USB sticks) work after booting. Masso accepts not all USB sticks (see above).
If this indication leads to progress in this issue, I recommend thinking about showing the F1 screen for 2 seconds AFTER all USB devices are properly accepted and running to avoid timing hick-ups. Or even better: add a "firmware upgrade" functionality in F1 screen, test the file, set a flag to load firmware upon next reboot and install, automatically remove the firmware and we´re done.