Not getting firmware / software

[froes-billie]

Goodmorning,

I purchased a Masso G3 4 axis controller and all went well, got myself a nice engraving machine at home working like a charm.

The company I work for was very interested in the Masso G3 controller so I purchased another one (5 axis this time) including a relay module via our local retailer (in the netherlands).

We now have a nice lineair axis (7 meters of it) with stepper motor on our metal band saw machine installed in order to automaticly saw different strips of metal.

Why o why has masso not send us the software / firmware yet in order to get the machine running, its been over a month, something is very wrong here.

I kinda look ridiculous right now, we paid our retailer who says he send our info to you guys over at Masso, I even got a copy of his E-mail too.

Over 600 Euro for nothing, c'mon and fix this problem please!

For details and serial number please E-mail me or reply.

Kind regards,

Jordy Ruigrok

 

[breezy]

@froes-billie

Jordy,

Please send a email to support@masso.com.au with your G3 serial and the email address that you will be using as your contact point. Also include a copy of the supplier's email.

When our sales department process that informance you will receive a myWorkshop activation email. Then login into myWorkshop and download the software for the controller.

myWorkshop

docs.masso.com.au

Sorry that you have been embarrassed by a breakdown in communications.

Over the last month we have been implementing this new system of supplying software and there have been a few teething problems especially with overseas distributors, because they now update their sales through their myWorkshop account.

Regards,

Arie.

 

[gmarsh1]

I am presently the owner of 2 Masso controllers .. 5A-2051 & G3- 6564

The only one showing up in My-Workshop is the G3 ..

Just wondering if that is an oversight, or if it means there is no support offered for the old controller?

 

[breezy]

@gmarsh1

No.

G3s were loaded first and now we are working through G2s. It has taken longer than it was first though it would.

If you would like your G2 added now contact support@masso.com.au

When all MASSOs are done a notification will be sent out.

Regards,

Arie.

 

[gmarsh1]

Thanks Arie

Not a problem, just knowing it's going to happen is fine with me.

Just thought I would inquire ..

Gary