Software will not load from flash drive

jbfabweld

jbfabweld
Masso just arrived and got the firmware from masso. Formatted flash drive and loaded firmware as per instructions, #on file are correct, plugged into masso, powered up, Nothing on screen. When it is powered up without flash drive, the welcome page shows up telling to load firmware. Whats up?
 

masso-support

MASSO Support
Staff member
you connecting the USB drive to the MASSO on the USB pen drive connector only and not the keyboard connector?

Are you using a usb hub because a hub will not work during upgrading process.
 

jbfabweld

jbfabweld
Followed the instructions on video. Nothing plugged in other than monitor. Have re formatted flash drive on two separate computers.
 

masso-support

MASSO Support
Staff member
have you also emailed on support, because I think we messaged you to come on facebook chat so that we can go through some points.
 
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